MedMalPredict Support

Frequently Asked Questions

Find detailed answers on predictions, billing, security, account access, and legal scope.

Product & Accuracy

Data & Security

Workflow & Predictions

Lawyer ROI & Efficiency

Billing & Subscription

Access & Administration

Compliance & Legal

Frequently Asked Questions

What is the Hooper Engine?

How does the Hooper Engine work, and why should I trust it?

Can you explain why two similar cases can still get different predictions?

What makes this approach better than a statistical regression?

What makes this approach better than a rules engine?

Why is an ensemble approach more reliable than a single model?

How does the Hooper Engine handle unusual or outlier cases?

Can I see why a specific prediction was made?

How do you validate the Hooper Engine before updates go live?

Are results deterministic, or can they vary run to run?

How is this different from a legal valuation by counsel?

How accurate are the predictions?

Does the model account for jurisdiction differences?

Can I rely on this for final settlement authority?

What is Human Factors Analysis?

How is the Human Factors multiplier calculated?

Are Human Factors required to run a prediction?

What are the four Human Factors categories?

Is client and case data encrypted?

Who can view uploaded case data and results?

Are submissions used to train external AI models?

Where does your legal-industry data come from?

How long are prediction records retained?

Can I delete a prediction and its PDF report?

What information do I need before running a prediction?

What does one prediction run include?

Can I rerun a case after updating details?

Why can similar cases produce different outputs?

Do results include comparable-case context?

How much time can this save a legal team?

Where do the biggest cost savings usually come from?

Can this reduce outside expert or consultant spend?

How can firms measure return on investment (ROI)?

Why does adopting predictive case analytics matter from a competitive standpoint?

What is a credit?

What happens when I run out of credits?

Do credits expire?

Why do subscriptions also have credits?

Can I purchase additional credits on a subscription?

Can I switch from one-time credits to a subscription later?

Can I cancel my subscription?

Can a law firm have multiple users under one organization?

Can I see full transaction and credit-spend history?

Is there an onboarding flow for new users?

Is MedMalPredict legal advice?

Can results be exported for mediation or internal review?

Do you support U.S.-only use cases?